General
A: Yes. If you order an Extreme, express shipping is free. On all parts and acessories,
you have the option of choosing express shipping or regular shipping.
A: If there is an error code displayed on your machine, email a digital photograph of the error code to service@arizer.comalong with your full name and shipping address, the model number on the bottom of the unit, and a copy of your sales receipt.
A: If your machine will not power on, email a description of the problem to service@arizer.com along with your full name and shipping address, the model number on the bottom of the unit, and a copy of your sales receipt.
Glass parts are not covered under the warranty, but if you received your order with broken glass parts they likely broke during shipping and the retailer you ordered from should replace those parts for you. Replacement parts are also available for purchase here at Arizer.com
A: It’s high grade dual wall stainless steel – cool to touch.
A: If it is taking longer to fill bags there are three likely reasons: (1) The Dome Screen in the glass elbow adapter is clogged and needs to be cleaned or replaced. (2) It is time to replace the Balloon/bag. (3) The internal glass part (the Glass Heater Cover) has been accidentally cracked or broken, and air is escaping the air flow. Replacement parts are available for purchase here at Arizer.com.
A: Yes, with the Fan Off, or On – settings 1,2 or 3.
A: The glass is the very strongest borosilicate glass available.
A: If you do not have a copy of your sales receipt and you require warranty service, you can provide us with other proof of purchase documentation such as a purchase confirmation email or PayPal statement from which the transaction and purchase date can be verified.
A: All units carry a Lifetime Warranty on the Ceramic Heating Element. The Extreme Q and V-Tower have a limited 3-Year Warranty covering parts and labour costs against defects in materials and workmanship. The Solo has a limited 2-Year Warranty covering parts and labour costs against defects in materials and workmanship. The Solo battery is covered under a limited 1-Year Warranty. Shipping costs and glass parts are not covered under warranty.
A: Yes, Please contact us with details.
A: Yes, the internal glass part (the Glass Heater Cover) is available for purchase here at Arizer.com, and comes with step-by-step repair instructions. There are two different types of Glass Heater Covers, so please make sure you order the part that matches the model number on the bottom of your machine.
A: The battery pack is an optional accessory.
A: Yes, (it’s a good idea to turn off the light when using the battery)
A: Yes, the power supply works on both 110/220V for worldwide use.
