Sales & Refund Policies
Thank you for shopping at Arizer.com. By placing an order on our website you agree to the terms set forth below along with Arizer’s Privacy Policy and Terms of Use.
Standard Return Policy
We believe you’ll be very happy with your new purchase! Arizer products are designed to be highly efficient and incredibly easy to use. Manufactured to the highest standards with the highest quality components, and backed by a solid manufacturer’s warranty & industry-leading customer service.
However, we understand that you may change your mind or that circumstances can change unexpectedly, so we are happy to accept returns of new / unused parts and products that were ordered directly from Arizer.com, for up to one (1) month from the date of purchase.
Prior to returning any orders you must Contact Us for instructions. Please provide your order number along with the details of your request.
Upon receiving an authorized return we will confirm the order contents are new / unused and then we will issue a refund (less non-refundable costs*) via the original payment method.
*Non-refundable costs: (1) $5.00 Handling/Processing Fee, (2) Shipping Costs [$10.00 – Standard Shipping]
In addition, please note that we do not accept returns or issue refunds for the following:
- Used parts and products
- Batteries (new or used)
- Damaged / defective products
- Parts and products that were not ordered directly from Arizer.com
If you experience an issue with one of our products we will gladly assist you with troubleshooting and arrange warranty service as necessary. For troubleshooting assistance send us an email to service@arizer.com and provide us with a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.
Pricing and Price Reductions/Corrections
Arizer reserves the right to change prices for products displayed on the Arizer.com website at any time, and to correct pricing errors that may inadvertently occur. All prices shown are in U.S. dollars and all payments are processed in U.S. dollars at our headquarters in Canada. When paying by Credit Card, your bank or credit card issuer may charge you additional fees. Please contact your bank or credit card issuer if you have any questions regarding these fees.
Order Acceptance/Confirmation
Arizer may, in its sole discretion, refuse or cancel any order and limit order quantities. Arizer may also require additional qualifying information prior to accepting or processing any order. Once we receive your online order we’ll send you an email order confirmation. Your receipt of an order confirmation does not signify Arizer’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Arizer reserves the right at any time after receiving your order to accept or decline your order for any reason. If Arizer cancels an order after you have already been billed, Arizer will refund the billed amount.
The Arizer.com website sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.
Changing / Canceling Orders
We do our best to process orders promptly and in most cases we are unable to cancel or make changes to an order after it has been paid for. Please review your order and be sure you’re ordering what you want before you pay. If you have any questions about an order you placed, please send an email to service@arizer.com and provide your order number along with the details of your request. We will do our best to accommodate if possible.
Damaged Orders
Please note that glass parts are not covered under warranty, but if you place an order on the Arizer.com website and receive it containing broken glass parts, please send an email to: service@arizer.com, provide us with your order number and a digital photograph of the broken part(s) you received, and we will work with you to resolve any issues.
Exchanges / Upgrades
We do not offer product exchanges or upgrades, but if you have ordered something from Arizer.com in error that is new / unused, you can return it for a refund and then you can place a new order for what you need.
Product Availability and Limitations
At times we may have to limit the number of products available for purchase. Arizer reserves the right to change or limit quantities available for purchase at any time.
Age Verification
Arizer.com uses AgeChecker to verify the age of our customers as may be required by various state and/or federal laws. AgeChecker securely stores your date of birth, name, and address, so you can be verified for future purchases without photo ID. Photo IDs are not stored; they are deleted immediately upon verification. Click here to learn more.
Authorized Retailers
Our products are sold by hundreds of retailers worldwide and the list of retailers is constantly changing, so we do not publish an active list of Authorized Retailers. If you have any questions about a specific retailer please send us an email to: service@arizer.com, and provide us with a link to the retailer(s) you are considering.
Wholesale Purchases / Quantity Discounts
We offer wholesale pricing to established and newly registered businesses alike. Please contact us with details by sending us an email to: orders@arizer.com.
Shipping Policy
Processing & Packaging
We process, pack, and ship all orders promptly within 2-5 business days. For your convenience and privacy, orders are packed discreetly in a plain brown box or padded envelope. Large orders may be split into two shipments, at our discretion and no additional cost to you.
Rates & Delivery
On our Secure Checkout page, you’ll see your shopping cart summary, shipping charges, and payment options. The shipping cost is calculated and displayed on the Checkout page before you complete your order. Delivery standards listed are estimates (not guaranteed) and are based on when an order is shipped, not when an order is placed. Please note that weekends and holidays are not considered business days.
- Standard – $10.00
Processing: 2-5 business days
Shipping: 2-5 business days
Tracking Included
Orders of $150.00 or more receive free shipping to anywhere in the USA.
Note: Order Returns are subject to non-refundable charges, as detailed in our Sales & Refund Policies
Order Tracking
You will receive a shipping notification email from Arizer when your order has been shipped. Tracking numbers may take up to 24 hours to display tracking details. Once you receive the shipping notification email you can review your order, download your invoice, and find the tracking in the “My Account” section of your customer account by clicking “My Account” on our shop.
Missed or Late Delivery
If you have selected “Signature Required” and you are not home when delivery is attempted, a notice will be left in your mailbox or on your door. All contact information and/or instructions for retrieving the shipment can be found on the notice card. If your selected shipping option does not state “Signature Required” and you are not home when delivery is attempted, the package will be left in your mailbox or at your door.
Since the actual delivery of your order can be impacted by events beyond Arizer’s control once it leaves our warehouse, Arizer cannot be held liable for late deliveries, but we will work with you to ensure a smooth delivery. The delivery of orders is the responsibility of the shipping company, not Arizer, but if the estimated delivery time has passed, send us an email to: service@arizer.com and provide your order number along with the details of your request so we may assist you.
Terms of Use
Legal Information & Notices
OVERVIEW
This website is operated by Arizer. Throughout the site, the terms “we”, “us” and “our” refer to Arizer. Arizer offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
ONLINE STORE TERMS
Arizer’s Sales & Refund policy and Shipping Policy apply to use of this Site, and are made a part of these Terms of Use by this reference. To view Arizer’s Sales & Refund policy, click here. To view Arizer’s Shipping policy, click here.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Service.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Sales & Refund Policy.
OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
PRIVACY
Arizer’s Privacy Policy applies to use of this Site, and its terms are made a part of these Terms of Use by this reference. To view Arizer’s Privacy Policy, click here. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Arizer, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless Arizer and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Waterloo, Ontario, Canada.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at service@arizer.com.
Privacy Policy
Updated Sep 28, 2022
Your privacy is important to Arizer. This Privacy Policy covers how we collect, use, disclose and store your information.
Collection and Use of Personal Information
Anytime you are in contact with us you may be asked to provide your personal information for use consistent with this Privacy Policy. When you create an account, purchase a product, or contact us, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
You are not required to provide the personal information that we have requested, but if you do not, in some cases we will be unable to provide you with our products or service, or respond to your inquiries.
We use personal information to help us create, develop, operate, deliver, and improve our products, customer service, website, content and advertising. We may also use your personal information to verify identity, to determine appropriate services, and for loss prevention and anti-fraud purposes.
With your consent, the personal information we collect allows us to share information with you about Arizer’s latest product announcements, sales, and promotions. If you don’t want to be on our mailing list, you can opt out anytime by updating your account information.
Cookies and Other Technologies
To make your experience more convenient and to serve you better, Arizer uses cookies and other technologies to remember personal information when you use our website. Cookies can be disabled on any browser or device, but please note that certain features of the Arizer website will not be available once cookies are disabled.
Arizer’s email messages and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. Information collected by cookies and other technologies is considered non‑personal information. To the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we treat these identifiers as personal information. To the extent that non-personal information is combined with personal information, we treat the combined information as personal information.
We also gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends and demographic information, for website administration, to improve our products and customer service, and in our marketing and advertising.
In some of our email messages, we use a “click-through URL” linked to content on the Arizer website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click any links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Third-Party Sites and Services
Arizer shares personal information with companies who provide services such as fulfilling customer orders, delivering products to you, providing customer service, or marketing to customers. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. The Arizer website may contain links to third-party websites, products, and services. Information collected by third parties is governed by their privacy practices.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Age Verification
Arizer.com uses AgeChecker to verify the age of our customers as may be required by various state and/or federal laws. AgeChecker securely stores your date of birth, name, and address, so you can be verified for future purchases without photo ID. Photo IDs are not stored; they are deleted immediately upon verification. Click here to learn more.
Other
By law, legal process, litigation, or requests from authorities within or outside your country of residence it may be necessary for Arizer to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations. In the event of an organization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
Protection, Integrity and Retention of Personal Information
Arizer takes the security of your personal information seriously. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Arizer makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by signing in to your account and updating your information. For other personal information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if Arizer is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous, vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
Privacy Questions
If you have any questions or concerns about Arizer’s Privacy Policy or if you would like to make a complaint about a possible breach of local privacy laws, please contact us. Access, correction, or deletion requests can be made by contacting us at privacy@arizer.com
Updates
Arizer may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.
