ArGo Support
All the topics and information you need for the ArGo.
1 x ArGo Portable Micro-Heater
1 x ArGo Battery
1 x ArGo USB Charger / Power Adapter
2 x ArGo Glass Aroma Tube
1 x ArGo Belt-Clip Carry Case
2 x ArGo Silicone Stem Caps
1 x Stainless Steel Stirring Tool
4 x ArGo Stainless Steel Filter Screens
1 x ArGo Owner’s Manual
Arizer Batteries meet rigorous quality standards. With normal use they will last for hundreds of charge cycles before losing any capacity. Dropping the battery or the unit can result in battery damage that may limit / reduce the battery capacity quickly, so it is important to handle the batteries and your unit carefully.
Battery Charge
Depending on the temperature setting and general usage patterns the ArGo battery will typically last for 1.5 hours of use per charge. The battery will take 3.5 hours to fully charge, or longer if you use it while charging.
Use While Charging
If your battery is running low, with the ArGo you don’t have to wait for the battery to fully charge before you can use it. Just partially charge the battery (15-20 minutes) and then you can set the temperature and use the ArGo while the battery continues charging. Note: The ArGo will not operate if the battery is completely drained.
Interchangeable / Swappable Battery
An easily interchangeable battery allows you to have some spare batteries fully charged as a back-up for when your battery is running low and for extended use on the go.
Battery Conservation
The ArGo and ArGo Chargers have built-in protections to prevent the battery from being overcharged or drained too low. To conserve battery life, use the ArGo in a temperature controlled environment and use the lower temperature settings. When outdoors, stay sheltered from the elements and avoid using in extremely cold temperatures. Charge the battery as necessary. Do not store the battery fully charged or fully drained for longer than one month (store with partial charge).
Safety Disclaimer
Arizer Batteries should not be substituted for third-party batteries — Only use official ArGo Batteries with your ArGo. We cannot verify the quality or safety of other batteries, and using third-party batteries can result in personal injury, electric shock, and damage to the device which is not covered under warranty.
The Control Panel consists of the OLED and three buttons: the Menu button and the plus (+) & minus (-) buttons. Use the Menu button to navigate through the different settings and the plus & minus buttons to adjust them.
Temperature Settings
The ArGo’s optimized heating system warms up fast and has a wide temperature range of 50°C-220° C (122°F- 428° F). The temperature is adjustable in 1-degree increments and 10-degree increments.
Audio / Beep
The Audio / Beep function has three volume settings and can be turned on and off. If the Audio / Beep is activated, a beep will be heard when the Argo is powered on or off. If the Audio / Beep is deactivated, the Argo remains silent when powered on or off.
Temperature Alert
This function has three volume settings and can also be turned off. If the Temperature Alert is activated two beeps will be heard when the set temperature is reached.
Power-On Delay
The power-on delay safety feature ensures you don’t accidentally turn on the unit and has four settings for your convenience: 2 seconds, 4 Seconds, 6 Seconds, and 8 Seconds. The default setting is 6 seconds.
Automatic Shut-Off Timer
The automatic shut-off timer safety feature ensures you don’t forget to turn off the unit and helps conserve battery life. The shut-off timer can be adjusted between 5–15 minutes in one-minute increments. The default setting is 10-minutes.
Celsius or Fahrenheit
The ArGo display can be set to Celsius or Fahrenheit. The default setting is Celsius.
Display Brightness
The ArGo’s display has three brightness settings: low, medium, and high. The default setting is medium.
A full range of parts and accessories to equip and protect your Air II are available for purchase here.
If you can’t find the part you need send us an email to: service@arizer.com with a description of the part you need.
The ArGo is ultra-compact, lightweight, and completely portable, conveniently fitting in the palm of your hand, pocket, or purse.
Weight: 97 grams
Length: 52 mm
Width: 24 mm
Height: 83 mm/ 93 mm
Equipped for worldwide use with an input capacity of 110-240V and international safety certifications.
The ArGo carries a lifetime warranty on the heating element, and a limited 2-Year warranty covering defects in materials or workmanship, excluding battery. Glass is not covered under warranty. Retain proof of purchase for warranty service. Returning the product and costs incurred are the responsibility of the user. Arizer will repair or replace warrantied items at our discretion. The warranty does not cover units damaged by dropping, tampering, unauthorized service performed or attempted, modifying the unit,misuse or abuse.
If you experience an issue with your ArGo send an email to service@arizer.com and an expert Arizer customer service representative will reply as soon as possible to troubleshoot and determine the best way to resolve any issues. To help expedite your service request please include a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.
Arizer Air II Support
All the topics and information you need for the Arizer Air II.
1 x Air II Portable Micro-Heater
1 x Air II Battery
1 x Air II USB Charger / Power Adapter
1 x Air II Tipped Glass Aroma Tube (70mm)
1 x Air II Glass Aroma Tube (70mm)
1 x Air II Glass Aroma Dish
1 x Air II Belt-Clip Carry Case
2 x Air II Silicone Stem Caps
1 x Stainless Steel Stirring Tool
4 x Air II Stainless Steel Filter Screens
1 x Sample Aromatic Botanicals
1 x Air II Owner’s Manual
Arizer Batteries meet rigorous quality standards. With normal use they will last for hundreds of charge cycles before losing any capacity. Dropping the battery or the unit can result in battery damage that may limit / reduce the battery capacity quickly, so it is important to handle the batteries and your unit carefully.
Battery Charge
Depending on the temperature setting and general usage patterns the Air II battery can last for up to 90 minutes of continuous use per charge. The battery will take approximately 3 hours to fully charge, or longer if you use it while charging. Use While Charging If your battery is running low, with the Air II you don’t have to wait for the battery to fully charge before you can use it. Just partially charge the battery (15-20 minutes) and then you can set the temperature and use the Air II while the battery continues charging. Note: The Air II will not operate if the battery is completely drained.
Battery Conservation
The Arizer Air II and Air II Chargers have built-in protections to prevent the battery from being overcharged or drained too low. To conserve battery life, use the Arizer Air II in a temperature-controlled environment and use lower temperature settings. When outdoors, stay sheltered from the elements and avoid using in extremely cold temperatures. Charge the battery as necessary. Do not store the battery fully charged or fully drained for longer than one month (store with partial charge).
The Control Panel consists of the OLED and three buttons: the Menu button and the plus (+) & minus (-) buttons. Use the Menu button to navigate through the different settings and the plus & minus buttons to adjust them.
Temperature Settings
The Air II’s optimized heating system warms up fast and has a wide temperature range of 50°C-220° C (122°F- 428° F). The temperature is adjustable in 1-degree increments and 10-degree increments.
Audio / Beep
The Audio / Beep function has three volume settings and can be turned on and off. If the Audio / Beep is activated, a beep will be heard when the Air II is powered on or off. If the Audio / Beep is deactivated, the Air II remains silent when powered on or off.
Power-On Delay
The power-on delay safety feature ensures you don’t accidentally turn on the unit and has four settings for your convenience: 2 seconds, 4 Seconds, 6 Seconds, and 8 Seconds. The default setting is 6 seconds.
Automatic Shut-Off Timer
The automatic shut-off timer safety feature ensures you don’t forget to turn off the unit and helps conserve battery life. The shut-off timer can be adjusted between 5–15 minutes in one-minute increments. The default setting is 10-minutes.
Celsius or Fahrenheit
The Air II display can be set to Celsius or Fahrenheit. The default setting is Celsius.
Display Brightness
The unit’s display has three brightness settings: low, medium, and high. The default setting is medium.
A full range of parts and accessories to equip and protect your Air II are available for purchase here.
If you can’t find the part you need send an email to: service@arizer.com with a description of the part you need.
Note: Metal screens are included and available for your convenience but they make vapor harsh and diminish the flavors. The Air II Glass Aroma Tubes have a built-in screen to keep vapor pure and flavorful so we recommend using whole or coarsely ground botanicals with no metal screen for smooth and tasty vapor.
The Air II is ulta-compact, lightweight, and completely portable, conveniently fitting in thepalm of your hand, pocket, or purse.
Weight:116grams
Height: 122mm
Diameter: 29mm
Equipped for worldwide use with an input capacity of 110-240V and international safety certifications.
The Air II carries a lifetime warranty on the heating element, and a limited 2-Year warranty covering defects in materials or workmanship, excluding battery. Glass is not covered under warranty. Retain proof of purchase for warranty service. Returning the product and costs incurred are the responsibility of the user. Arizer will repair or replace warrantied items at our discretion. The warranty does not cover units damaged by dropping, tampering, unauthorized service performed or attempted, modifying the unit,misuse or abuse.
If you experience an issue with your Air II send an email to service@arizer.com and an expert Arizer customer service representative will reply as soon as possible to troubleshoot and determine the best way to resolve any issues. To help expedite your service request please include a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.
- 1 x Solo II Portable Micro-Heater
- 1 x Solo II Charger / Power Adapter
- 1 x Solo II Glass Aroma Tube (90mm)
- 1 x Solo II Glass Aroma Tube (110mm)
- 1 x Solo II Glass Aroma Dish
- 1 x Solo II Belt-Clip Carry Case
- 2 x Solo II Silicone Stem Caps
- 1 x Stainless Steel Stirring Tool)
- 4 x Solo II Stainless Steel Filter Screens
- 1 x Sample Aromatic Botanicals
- 1 x Solo II Owner’s Manual
Solo II Support
All the topics and information you need for the Solo II.
- 1 x Solo II Portable Micro-Heater
- 1 x Solo II Charger / Power Adapter
- 1 x Solo II Glass Aroma Tube (90mm)
- 1 x Solo II Glass Aroma Tube (110mm)
- 1 x Solo II Glass Aroma Dish
- 1 x Solo II Belt-Clip Carry Case
- 2 x Solo II Silicone Stem Caps
- 1 x Stainless Steel Stirring Tool)
- 4 x Solo II Stainless Steel Filter Screens
- 1 x Sample Aromatic Botanicals
- 1 x Solo II Owner’s Manual
Arizer Batteries meet rigorous quality standards. With normal use they will last for hundreds of charge cycles before losing any capacity. Dropping the battery or the unit can result in battery damage that may limit / reduce the battery capacity quickly, so it is important to handle your unit carefully.
Battery Charge
Depending on the temperature setting and general usage patterns the Solo II battery will typically last for 3 hours of use per charge. The battery will take 3 hours to fully charge, or longer if you use it while charging.
Use While Charging
If your battery is running low, with the Solo II you don’t have to wait for the battery to fully charge before you can use it. Just partially charge the battery (5-10 minutes) and then you can set the temperature and use the Solo II while the battery continues charging. Note: The Solo II will not operate if the battery is completely drained.
Battery Conservation
The Solo II and Solo II Chargers have built-in protections to prevent the battery from being overcharged or drained too low. To conserve battery life, use the Solo II in a temperature-controlled environment and use lower temperature settings. When outdoors, stay sheltered from the elements and avoid using in extremely cold temperatures. Charge the battery as necessary. Do not store the Solo II with the battery fully charged or fully drained for longer than one month (store with partial charge).
The Control Panel consists of the OLED and three buttons: the Menu (M) button, and the Up & Down arrow buttons. Use the Menu button to navigate through the different settings and the Up & Down buttons to adjust them.
Temperature Settings
The Solo II optimized heating system warms up fast and has a wide temperature range of 50° C – 220° C (122° F – 428° F). The temperature is adjustable in 1-degree increments and 10-degree increments.
Audio / Beep
The Audio / Beep function has three volume settings and can be turned on and off. If the Audio / Beep is activated, a beep will be heard when the Solo II is powered on or off. If the Audio / Beep is deactivated, the Solo II remains silent when powered on or off.
Power-On Delay
The power-on delay safety feature ensures you don’t accidentally turn on the unit and has three settings for your convenience: 4 Seconds, 6 Seconds, and 8 Seconds. The default setting is 6 seconds.
Automatic Shut-Off Timer
The automatic shut-off timer safety feature ensures you don’t forget to turn off the unit and helps conserve battery life. The shut-off timer can be adjusted between 5 – 15 minutes in one-minute increments. The default setting is 10-minutes.
Celsius or Fahrenheit
The Solo II display can be set to Celsius or Fahrenheit. The default setting is Celsius.
Display Brightness
The Solo II display has three brightness settings: low, medium, and high. The default setting is medium.
A full range of parts and accessories to equip and protect your Solo II are available for purchase here.
If you can’t find the part you need send us an email at: service@arizer.com with a description of the part you need.
Note: Metal screens are included and available for your convenience but they make vapour harsh and diminish the flavors. The Solo Glass Aroma Tubes have a built-in screen to keep vapour pure and flavorful so we recommend using whole or coarsely ground botanicals with no metal screen for smooth and tasty vapor.
The Solo II is compact, lightweight, and completely portable, conveniently fitting in the palm of your hand, pocket, or purse.
- Weight: 210 grams
- Length: 46 mm
- Width: 35 mm
- Height: 113 mm
Equipped for worldwide use with an input capacity of 110-240V and international safety certifications.
The Solo II carries a lifetime warranty on the heating element, a limited 2-Year warranty covering defects in materials or workmanship, and a limited 1-Year limited warranty covering the battery. Glass is not covered under warranty. Retain proof of purchase for warranty service. Returning the product and costs incurred are the responsibility of the user. Arizer will repair or replace warrantied items at our discretion. The warranty does not cover units damaged by dropping, tampering, unauthorized service performed or attempted, modifying the unit, misuse or abuse.
If you experience an issue with your Solo II send an email to service@arizer.com and an expert Arizer customer service representative will reply as soon as possible to troubleshoot and determine the best way to resolve any issues. To help expedite your service request please include a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.
Arizer Air Support
All the topics and information you need for the Arizer Air.
- 1 x Air Portable Micro-Heater
- 1 x Air Battery
- 1 x Air Charger / Power Adapter
- 1 x Air Tipped Glass Aroma Tube (70mm)
- 1 x Air Glass Aroma Tube (70mm)
- 1 x Air Glass Aroma Dish
- 1 x Air Belt-Clip Carry Case
- 1 x Air Clear Protective Silicone Skin
- 2 x Air Silicone Stem Caps
- 1 x Stainless Steel Stirring Tool
- 1 x Sample Aromatic Botanicals
- 1 x Air Owner’s Manual
Arizer Batteries meet rigorous quality standards. With normal use they will last for hundreds of charge cycles before losing any capacity. Dropping the battery or the unit can result in battery damage that may limit / reduce the battery capacity quickly, so it is important to handle the batteries and your unit carefully.
Battery Charge
Depending on the temperature setting and general usage patterns the Air battery will typically last for 3-5 uses per charge, or up to one hour of continuous use per charge. The battery will take 3-4 hours to fully charge, or longer if you use it while charging.
Use While Charging
If your battery is running low, with the Arizer Air you don’t have to wait for the battery to fully charge before you can use it. Just partially charge the battery (15-20 minutes) and then you can set the temperature and use the Air while the battery continues charging. Note: The Arizer Air will not operate if the battery is completely drained.
Interchangeable / Swappable Battery
An easily interchangeable battery allows you to have some spare batteries fully charged as a back-up for when your battery is running low and for extended use on the go.
Battery Conservation
The Arizer Air and Air Chargers have built-in protections to prevent the battery from being overcharged or drained too low. To conserve battery life, use the Arizer Air in a temperature controlled environment and use the lower temperature settings. When outdoors, stay sheltered from the elements and avoid using in extremely cold temperatures. Charge the battery as necessary. Do not store the battery fully charged or fully drained for longer than one month (store with partial charge).
Safety Disclaimer
Arizer Batteries should not be substituted for third-party batteries — Only use official Air Batteries with your Arizer Air. We cannot verify the quality or safety of other batteries, and using third-party batteries can result in personal injury, electric shock, and damage to the device which is not covered under warranty.
The Arizer Air’s optimized heating system warms up fast and has five preset temperatures:
- Level 1 (Blue) – 180°C / 356°F
- Level 2 (White) – 190°C / 374°F
- Level 3 (Green) – 200°C / 392°F
- Level 4 (Orange) – 205°C / 401°F
- Level 5 (Red) – 210°C / 410°F
The Audio / Beep function can be turned on and off. To turn the Audio / Beep on or off, first power on the device, then press and hold the Up Arrow button for approximately three seconds.
If the Audio / Beep is activated, a beep will be heard when the Arizer Air is powered on or off. If the Audio / Beep is deactivated, the Arizer Air remains silent when powered on or off.
A full range of parts and accessories to equip and protect your Arizer Air are available for purchase here.
If you can’t find the part you need send us an email to: service@arizer.com with a description of the part you need.
Note: Metal screens are available for your convenience but they make vapor harsh and diminish the flavors. The Air Glass Aroma Tubes have a built-in glass screen to keep vapor pure and flavorful so we recommend using whole or coarsely ground botanicals with no metal screen for smooth and tasty vapor.
The Air is ultra-compact, lightweight, and completely portable, conveniently fitting in the palm of your hand, pocket, or purse.
- Weight:116 grams
- Height:122 mm
- Diameter:29 mm
Equipped for worldwide use with an input capacity of 110-240V and international safety certifications.
The Arizer Air carries a lifetime warranty on the heating element, and a limited 2-Year warranty covering defects in materials or workmanship, excluding battery. Glass is not covered under warranty. Retain proof of purchase for warranty service. Returning the product and costs incurred are the responsibility of the user. Arizer will repair or replace warrantied items at our discretion. The warranty does not cover units damaged by dropping, tampering, unauthorized service performed or attempted, modifying the unit, misuse or abuse.
If you experience an issue with your Arizer Air send an email to service@arizer.com and an expert Arizer customer service representative will reply as soon as possible to troubleshoot and determine the best way to resolve any issues. To help expedite your service request please include a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.
Arizer Solo Support
All the topics and information you need for the Arizer Solo.
- 1 x Solo Portable Micro-Heater
- 1 x Solo Charger
- 1 x Solo Glass Aroma Tube (Curved)
- 1 x Solo Glass Aroma Tube (110mm)
- 1 x Solo Glass Aroma Dish
- 2 x Solo Silicone Stem Caps
- 1 x Stainless Steel Stirring Tool
- 1 x Sample Aromatic Botanicals
- 1 x Solo Instructions Booklet
Arizer Batteries meet rigorous quality standards. With normal use they will last for hundreds of charge cycles before losing any capacity. Dropping the unit can result in battery damage that may limit / reduce the battery capacity quickly, so it is important to handle the unit carefully.
Battery Charge
Depending on the temperature setting and general usage patterns the Solo battery will typically last for 5-10 uses per charge, or approximately 1-2 hours of continuous use per charge.
The battery will take 3-4 hours to fully charge, or longer if you use it while charging.
Use While Charging
If your battery is running low, with the Arizer Solo you don’t have to wait for the battery to charge before you can use it. Just plug it in, set the temperature, and use the Solo while the battery continues charging.
Battery Conservation
The Arizer Solo and Solo Chargers have built-in protections to prevent the battery from being overcharged or drained too low. To conserve battery life, use the Arizer Solo in a temperature controlled environment and use the lower temperature settings. When outdoors, stay sheltered from the elements and avoid using in extremely cold temperatures. Charge the battery as necessary. Do not store the battery fully charged or fully drained for longer than one month (store with partial charge).
Battery Replacement
The Solo Battery is a high-capacity, long life battery, and will last for a long time, even with prolonged / regular use. The Solo Battery is covered under a limited 1-Year warranty and is also available for purchase upon request. To inquire about replacing your Solo Battery send us an email to: service@arizer.com.
Safety Disclaimer
Arizer Batteries should not be substituted for third-party batteries — Only use official Solo Batteries with your Arizer Solo. We cannot verify the quality or safety of other batteries, and using third-party batteries can result in personal injury, electric shock, and damage to the device which is not covered under warranty.
The Arizer Solo’s optimized heating system warms up fast and has seven preset temperatures:
- Level 1 – 50°C / 122°F
- Level 2 – 185°C / 365°F
- Level 3 – 190°C / 374°F
- Level 4 – 195°C / 383°F
- Level 5 – 200°C / 393°F
- Level 6 – 205°C / 401°F
- Level 7 – 210°C / 410°F
The Audio / Beep function can be turned on and off. To turn the Audio / Beep on or off, first power on the device, then press and hold the Up Arrow button for approximately three seconds.
If the Audio / Beep is activated, a beep will be heard when the Arizer Solo is powered on or off. If the Audio / Beep is deactivated, the Arizer Solo remains silent when powered on or off.
A full range of parts and accessories to equip and protect your Arizer Solo are available for purchase here.
If you can’t find the part you need send us an email: service@arizer.com with a description of the part you need.
Note: Metal screens are available for your convenience but they make vapor harsh and diminish the flavors. The Solo Glass Aroma Tubes have a built-in glass screen to keep vapor pure and flavorful so we recommend using whole or coarsely ground botanicals with no metal screen for smooth and tasty vapor.
The Solo is compact, lightweight, and completely portable, conveniently fitting in the palm of your hand, coat pocket, backpack, or purse.
- Weight:217 grams
- Height:113 mm
- Diameter:46 mm
Equipped for worldwide use with an input capacity of 110-240V with international safety certifications.
The Arizer Solo carries a lifetime warranty on the heating element, a limited 2-Year warranty covering defects in materials or workmanship, and a limited 1-Year warranty covering the battery. Glass is not covered under warranty. Retain proof of purchase for warranty service. Returning the product and costs incurred are the responsibility of the user. Arizer will repair or replace warrantied items at our discretion. The warranty does not cover units damaged by dropping, tampering, unauthorized service performed or attempted, modifying the unit, misuse or abuse.
If you experience an issue with your Arizer Solo send an email to service@arizer.com and an expert Arizer customer service representative will reply as soon as possible to troubleshoot and determine the best way to resolve any issues. To help expedite your service request please include a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.
Arizer Extreme Q Support
All the topics and information you need for the Extreme Q.
- 1 x Extreme Q Multi-Purpose Heater
- 1 x Extreme Q Power Adapter
- 1 x Extreme Q Remote Control
- 2 x Extreme Q Glass Cyclone Bowl
- 1 x Extreme Q Glass Aromatherapy Dish
- 2 x Extreme Q Interchangeable Glass Whip Mouthpiece
- 1 x Glass Stirring Tool
- 1 x Extreme Q 3’ Whip (Silicone)
- 1 x Extreme Q All-Glass Mini Whip
- 2 x Extreme Q Balloon with Frosted Glass Mouthpiece
- 1 x Spare Extreme Q Flat Screen
- 1 x Spare Extreme Q Dome Screen
- 1 x Sample Aromatic Botanicals
- 1 x Extreme Q Owner’s Manual
The Control Panel consists of the LCD and four buttons – the Power button, the Menu button, and the Up & Down Arrow button. Use the Menu button to select the different settings and the Arrow buttons to adjust them.
The Extreme Q display can be set to Celsius or Fahrenheit, and has a wide temperature range of 50° C – 260° C (122° F – 500° F). The temperature is adjustable in 1-degree Celsius increments with the Control Panel buttons on the unit and with the Remote Control.
To adjust the temperature, on the control panel press the Up or Down Arrow buttons, or on the remote control press one of the preset temperature buttons or use the plus (+) or minus (-) buttons.
Note: The outside of the device does not get hot — it is high grade, dual-wall, stainless steel that stays cool to the touch. The glass parts will get hot, so they should be left to cool before handling and must be handled carefully.
The quiet and powerful three-speed fan can be operated with the Control Panel buttons on the unit and with the Remote Control.
If it is taking longer than 2-3 minutes to fill the bag / balloon it might be time for you to clean or replace some parts such as the Dome Screen and the Balloon. If you check these things and a problem persists, please refer to the Troubleshooting section below.
A full range of parts and accessories to equip your Extreme Q are available for purchase here.
If you can’t find the part you need send us an email to: service@arizer.com with a description of the part you need.
Note: In case of accidental damage the internal glass part (the Glass Heater Cover) comes with step-by-step repair instructions and is available for purchase on the V-Tower Accessories page.
Small, sturdy, and lightweight. Sized to fit conveniently on any counter, desk, or table.
- Weight (no parts):442 grams
- Height (no parts):170 mm
- Base Diameter:165 mm
Equipped for worldwide use with an input capacity of 110-240V with international safety certifications.
The Extreme Q carries a lifetime warranty on the heating element and a limited 3-Year warranty covering defects in materials or workmanship. Glass is not covered under warranty. Retain proof of purchase for warranty service. Returning the product and costs incurred are the responsibility of the user. Arizer will repair or replace warrantied items at our discretion. The warranty does not cover units damaged by dropping, tampering, unauthorized service performed or attempted, modifying the unit, misuse or abuse.
If you experience an issue with your Extreme Q send an email to service@arizer.com and an expert Arizer customer service representative will reply as soon as possible to troubleshoot and determine the best way to resolve any issues. To help expedite your service request please include a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.
Arizer V-Tower Support
All the topics and information you need for the V-Tower.
- 1 x V-Tower Multi-Purpose Heater
- 1 x V-Tower Power Adapter
- 1 x V-Tower Glass Cyclone Bowl
- 1 x V-Tower Glass Aromatherapy Dish
- 1 x Glass Stirring Tool
- 1 x V-Tower 3’ Whip (Silicone)
- 1 x Spare V-Tower Flat Screen
- 1 x Spare V-Tower Dome Screen
- 1 x Sample Aromatic Botanicals
- 1 x V-Tower Owner’s Manual
The Control Panel consists of the LCD and four buttons – the Power button, the Menu button, and the Up & Down Arrow button. Use the Menu button to select the different settings and the Arrow buttons to adjust them.
The V-Tower display can be set to Celsius or Fahrenheit, and has a wide temperature range of 50° C – 260° C (122° F – 500° F). The temperature is adjustable in 1-degree Celsius increments with the Control Panel buttons on the unit.
Press the Up or Down Arrow buttons on the control panel to increase or decrease the temperature.
Note: The outside of the device does not get hot — it is high grade, dual-wall, stainless steel that stays cool to the touch. The glass parts will get hot, so they should be left to cool before handling and must be handled carefully.
A full range of parts and accessories to equip your V-Tower are available for purchase here.
If you can’t find the part you need send us an email to: service@arizer.com with a description of the part you need.
Note: In case of accidental damage the internal glass part (the Glass Heater Cover) comes with step-by-step repair instructions and is available for purchase on the V-Tower Accessories page.
Small, sturdy, and lightweight. Sized to fit conveniently on any counter, desk, or table.
- Weight (no parts):428 grams
- Height (no parts):170 mm
- Base Diameter:165 mm
Equipped for worldwide use with an input capacity of 110-240V and international safety certifications.
The V-Tower carries a lifetime warranty on the heating element and a limited 3-Year warranty covering defects in materials or workmanship. Glass is not covered under warranty. Retain proof of purchase for warranty service. Returning the product and costs incurred are the responsibility of the user. Arizer will repair or replace warrantied items at our discretion. The warranty does not cover units damaged by dropping, tampering, unauthorized service performed or attempted, modifying the unit, misuse or abuse.
If you experience an issue with your V-Tower send an email to service@arizer.com and an expert Arizer customer service representative will reply as soon as possible to troubleshoot and determine the best way to resolve any issues. To help expedite your service request please include a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.
Policies
Arizer.com Policies, Terms & Conditions
The Arizer Privacy Policy
Updated May 16, 2016
Your privacy is important to Arizer. This Privacy Policy covers how we collect, use, disclose and store your information.
Collection and Use of Personal Information
Anytime you are in contact with us you may be asked to provide your personal information for use consistent with this Privacy Policy. When you create an account, purchase a product, or contact us, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
You are not required to provide the personal information that we have requested, but if you do not, in some cases we will be unable to provide you with our products or service, or respond to your inquiries.
We use personal information to help us create, develop, operate, deliver, and improve our products, customer service, website, content and advertising. We may also use your personal information to verify identity, to determine appropriate services, and for loss prevention and anti-fraud purposes.
With your consent, the personal information we collect allows us to share information with you about Arizer’s latest product announcements, sales, and promotions. If you don’t want to be on our mailing list, you can opt out anytime by updating your account information.
Cookies and Other Technologies
To make your experience more convenient and to serve you better, Arizer uses cookies and other technologies to remember personal information when you use our website. Cookies can be disabled on any browser or device, but please note that certain features of the Arizer website will not be available once cookies are disabled.
Arizer’s email messages and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. Information collected by cookies and other technologies is considered non‑personal information. To the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we treat these identifiers as personal information. To the extent that non-personal information is combined with personal information, we treat the combined information as personal information.
We also gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends and demographic information, for website administration, to improve our products and customer service, and in our marketing and advertising.
In some of our email messages, we use a “click-through URL” linked to content on the Arizerwebsite. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click any links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Third-Party Sites and Services
Arizer shares personal information with companies who provide services such as fulfilling customer orders, delivering products to you, providing customer service, or marketing to customers. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. The Arizer website may contain links to third-party websites, products, and services. Information collected by third parties is governed by their privacy practices.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Other
By law, legal process, litigation, or requests from authorities within or outside your country of residence it may be necessary for Arizer to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations. In the event of an organization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
Protection, Integrity and Retention of Personal Information
Arizer takes the security of your personal information seriously. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Arizer makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by signing in to your account and updating your information. For other personal information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if Arizer is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous, vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
Privacy Questions
If you have any questions or concerns about Arizer’s Privacy Policy or if you would like to make a complaint about a possible breach of local privacy laws, please contact us. Access, correction, or deletion requests can be made by contacting us at privacy@arizer.com
Updates
Arizer may update its Privacy Policy from time to time. When we change the policy in amaterial way, a notice will be posted on our website along with the updated Privacy Policy.
Arizer Website Terms of Use
Legal Information & Notices
OVERVIEW
This website is operated by Arizer. Throughout the site, the terms “we”, “us” and “our” refer to Arizer. Arizer offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Service.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
PRIVACY
Arizer’s Privacy Policy applies to use of this Site, and its terms are made a part of these Terms of Use by this reference. To view Arizer’s Privacy Policy, click here. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Arizer, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless Arizer and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
PRODUCT REVIEWS
We value your contributions to our site and encourage you to leave reviews about our products! Product reviews should be about Arizer products only. Please ensure your reviews are relevant, honest and appropriate.
Feedback about Arizer the company, your shipment, customer service experience, or packaging can be emailed to: feedback@arizer.com
If you submit a review on our site you agree that we may publish your review, together with your name, on this website on such page and in such position as we may determine at our sole discretion.
You further agree that we may edit the review and publish edited or partial versions of the review. We will never edit a review in such a way as to create a misleading impression of your views. Arizer reserves the right to remove any content we deem inappropriate.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Waterloo, Ontario, Canada.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at service@arizer.com.
SALES & REFUND TERMS AND CONDITIONS
Arizer Sales and Refund Policy
Thank you for shopping at Arizer.com. By placing an order on our website you agree to the terms set forth below along with Arizer’s Privacy Policy and Terms of Use.
Standard Return Policy
We believe you’ll be very happy with your new purchase! Arizer products are designed to be highly efficient and incredibly easy to use, manufactured to the highest standards with the highest quality components, and backed by a solid manufacturer’s warranty & industry-leading customer service.
However, we understand that you may change your mind or that circumstances can change unexpectedly, so we are happy to accept returns of new / unused parts and products that were ordered directly from Arizer.com, for up to one (1) month from the date of purchase.
When we receive an authorized return we will confirm the order contents are new / unused and then we will issue a refund (less shipping & handling costs) based upon the original payment method.
Prior to returning any orders you must Contact Us for instructions. Please provide your order number along with the details of your request.
In addition, please note that we do not accept returns or issue refunds for the following:
-Used parts and products
-Batteries (new or used)
-Damaged / defective products
-Parts and products that were not ordered directly from Arizer.com
If you experience an issue with one of our products we will gladly assist you with troubleshooting and arrange warranty service as necessary. For troubleshooting assistance send us an email to service@arizer.com and provide us with a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.
Pricing and Price Reductions/Corrections
Arizer reserves the right to change prices for products displayed the Arizer website at any time, and to correct pricing errors that may inadvertently occur. For Canadian customers, prices shown are in Canadian dollars. For international and U.S. customers, prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express, or JCB credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
Order Acceptance/Confirmation
Arizer may, in its sole discretion, refuse or cancel any order and limit order quantity. Arizer may also require additional qualifying information prior to accepting or processing any order. Once we receive your online order we’ll send you an email order confirmation. Your receipt of an order confirmation does not signify Arizer’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Arizer reserves the right at any time after receiving your order to accept or decline your order for any reason. If Arizer cancels an order after you have already been billed, Arizer will refund the billed amount.
The Arizer website sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.
Shipping & Delivery
You can review the Shipping Policy page to learn about how and when you will receive the products you purchased from the Arizer website. Since the actual delivery of your order can be impacted by events beyond Arizer’s control once it leaves our warehouse, Arizer cannot be held liable for late deliveries but we will work with you to ensure a smooth delivery.
Please note that glass parts are not covered under warranty, but if you place an order on the Arizer website and receive it containing broken glass parts, please send us an email to: service@arizer.com, provide us with your order number and a digital photograph of the broken part(s) you received, and we will work with you to resolve any issues.
Exchanges / Upgrades
We do not offer product exchanges or upgrades, but if you have ordered something from Arizer.com in error that is new / unused, you can return it for a refund and then you can place a new order for what you need.
Product Availability and Limitations
At times we may have to limit the number of products available for purchase. Arizer reserves the right to change or limit quantities available for purchase at any time.
Authorized Retailers
Our products are sold by hundreds of retailers worldwide and the list of retailers is constantly changing, so we do not publish an active list of Authorized Retailers. If you have any questions about a specific retailer please send us an email to: service@arizer.com, and provide us with a link to the retailer(s) you are considering.
Wholesale Purchases / Quantity Discounts
We offer wholesale pricing to established and newly registered businesses alike. Please contact us with details by sending us an email to: sales@arizer.com.
Shipping Policy
Processing, Packaging, & Carrier Information
We process, pack, and ship all orders promptly within 1-2 business days. For your convenience and privacy orders are packed discreetly in a plain brown box or padded envelope. Depending on your location and the shipping option selected, orders are shipped via Canada Post, United States Postal Service, or FedEx.
Worldwide Shipping
We ship orders worldwide (some restrictions may apply). When placing an order, if you do not see your country listed please email service@arizer.com for assistance.
Note: Import duties / Customs fees are not included in the product price or shipping & handling cost. Import duties / Customs fees may be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.
Rates & Delivery
On our Secure Checkout page you’ll see your shopping cart summary, shipping options, and payment options. The shipping cost is calculated and displayed on the Checkout page before you complete your order. Delivery standards listed are estimates (not guaranteed) and are based on when an order is shipped, not when an order is placed. Please note that weekends and Holidays are not considered business days.
Shipping in Canada
For orders under $100.00 we offer three shipping options:
Canada Post Expedited – $8.00 + tax
– Processing: 1-2 business days
– Shipping: 1-7 business days
– Tracking Included
Canada Post Express – $15.00 + tax
– Processing: 1-2 business days
– Shipping: 1-3 business days
– Tracking Included
FedEx Ground – $20.00 + tax
– Processing: 1-2 business days
– Shipping: 1-5 business days
– Tracking Included
Orders of $100.00 or more (tax excluded) receive free Canada Post Express shipping to anywhere in Canada.
Shipping in the USA
For orders under $100.00 we offer two shipping options:
USPS First Class – $8.00
– Processing: 1-2 business days
– Shipping: 2-5 business days
– Tracking Included
USPS Priority – $15.00
– Processing: 1-2 business days
– Shipping: 1-3 business days
– Tracking Included
– Signature Required
Orders of $100.00 or more receive free USPS Priority shipping to anywhere in the USA.
International Shipping
For orders under $200.00 we offer three shipping options:
Canada Post Air Mail – $25.00
– Processing: 1-2 business days
– Shipping: 14-20 business days, pending Customs
– Tracking Not Included
*Note: Vaporizers cannot be shipped via Canada Post Air Mail – this shipping option is available for parts orders only.
USPS Priority Int’l – $45.00
– Processing: 1-2 business days
– Shipping: 6-10 business days, pending Customs
– Tracking Included
Canada Post Express – $55.00
– Processing: 1-2 business days
– Shipping: 4-8 business days, pending Customs
– Tracking Included
Orders of $200.00 or more receive free USPS Priority Int’l shipping.
Order Tracking
You will receive a shipping notification email from Arizer when your order has been shipped. Canada Post & USPS Tracking numbers may take up to 24 hours to display tracking details. Once you receive the shipping notification email you can review your order, download your invoice, and find the tracking (if applicable) in the “My Account” section of your customer account by clicking “My Account”on our shop.
Missed or Late Delivery
If your selected shipping option states “Signature Required” and you are not home when delivery is attempted a notice will be left in your mailbox or on your door. All contact information and/or instructions for retrieving the shipment can be found on the notice card. If your selected shipping option does not state “Signature Required” and you are not home when delivery is attempted the package will be left in your mailbox or at your door.
Since the actual delivery of your order can be impacted by events beyond Arizer’s control once it leaves our warehouse, Arizer cannot be held liable for late deliveries but we will work with you to ensure a smooth delivery. The delivery of orders is the responsibility of the shipping company not Arizer, but if the estimated delivery time has passed, send us an email to: shipping@arizer.com and provide your order number along with the details of your request so we may assist you.
Shopping Help
Hover over the User icon at the top of the page and click on “Register”. Fill in the required information, agree to the Terms of Use and click the “Register” button. You will receive 2 confirmation emails.
Hover over the User icon at the top of the page and click on “my Account”. fill in the required information and click the “Login” button.
Hover over the User icon at the top of the page and click on “My Account “. Select the Lost Your Password Option under the Login button. Enter your email and Click “Reset Password” button. An email will be sent to your inbox with further instructions.
Hover over the User icon at the top of the page and click on “My Account”. From the My aAccount Page you can access your Order history, Address, Payment Method and Account Details.
Click the desired product in the header menu. This will bring you to the product page. Some models have multiple options: Here you can select your preferred option. After your product is selected you will be given the option of the model and it’s accessories. Click the “Accessories” icon to navigate the model’s accessories.
After the preferred options are selected click the “Add to Cart” Button. At any point you have the option to access your Shopping Cart in the top left corner. Clicking the shopping cart will bring you to your cart where you can edit and review your order. IF you need to add another item to your order simply use the top navigation menu to continue shopping and return to the cart at any time by accessing the floating ‘Cart’button on the top left corner of the page. If you are ready to complete the order click the “Proceed to Checkout” button on the cart icon or at the bottom of the cart page.
When you first land on the checkout page if you are not logged in you will be prompted to log in. There is also an option to apply a coupon code to your purchase. You will not be taken away from the page when you click those buttons. They just expand. If you are logged in your billing details will be all filled in automatically. If you are not logged in you will need to enter accurate billing details. If you wish to ship to an alternative address click on the checkbox to expand the “Ship to a different address” option. The checkout page also has an order summary which displays all charges for your order(including applicable taxes”) and will display your shipping options.
Payment Options
We have various payment options depending on where in the world you are located. We accept Credit Card, Interac Online and Paypal.
If your payment is declined, check to make sure your Billing Address matches the address that your credit card provider has on file.
If you confirm that you entered all your information correctly, please contact your credit card provider to confirm available funds and / or to confirm there are no holds on your account restricting purchases from Canada.
We process orders promptly and in most cases we are unable to make any changes to an order after it has been paid for. Please be sure about what you want to order before you pay. If you have any questions about an order that you have placed, please send us an email to: shipping@arizer.com, and provide your order number along with the details of your request.
Hover over the User icon at the top of the page and click on “Register”. Fill in the required information, agree to the Terms of Use and click the “Register” button. You will receive 2 confirmation emails.
Hover over the User icon at the top of the page and click on “my Account”. fill in the required information and click the “Login” button.
Hover over the User icon at the top of the page and click on “My Account “. Select the Lost Your Password Option under the Login button. Enter your email and Click “Reset Password” button. An email will be sent to your inbox with further instructions.
Hover over the User icon at the top of the page and click on “My Account”. From the My aAccount Page you can access your Order history, Address, Payment Method and Account Details.
Click the desired product in the header menu. This will bring you to the product page. Some models have multiple options: Here you can select your preferred option. After your product is selected you will be given the option of the model and it’s accessories. Click the “Accessories” icon to navigate the model’s accessories.
After the preferred options are selected click the “Add to Cart” Button. At any point you have the option to access your Shopping Cart in the top left corner. Clicking the shopping cart will bring you to your cart where you can edit and review your order. IF you need to add another item to your order simply use the top navigation menu to continue shopping and return to the cart at any time by accessing the floating ‘Cart’button on the top left corner of the page. If you are ready to complete the order click the “Proceed to Checkout” button on the cart icon or at the bottom of the cart page.
When you first land on the checkout page if you are not logged in you will be prompted to log in. There is also an option to apply a coupon code to your purchase. You will not be taken away from the page when you click those buttons. They just expand. If you are logged in your billing details will be all filled in automatically. If you are not logged in you will need to enter accurate billing details. If you wish to ship to an alternative address click on the checkbox to expand the “Ship to a different address” option. The checkout page also has an order summary which displays all charges for your order(including applicable taxes”) and will display your shipping options.
Payment Options
We have various payment options depending on where in the world you are located. We accept Credit Card, Interac Online and Paypal.
If your payment is declined, check to make sure your Billing Address matches the address that your credit card provider has on file.
If you confirm that you entered all your information correctly, please contact your credit card provider to confirm available funds and / or to confirm there are no holds on your account restricting purchases from Canada.
We process orders promptly and in most cases we are unable to make any changes to an order after it has been paid for. Please be sure about what you want to order before you pay. If you have any questions about an order that you have placed, please send us an email to: shipping@arizer.com, and provide your order number along with the details of your request.
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