Due to the COVID-19 outbreak we are only serving our US & Canadian customers at this time. We are also taking extra precautions for the safety of our staff, our customers, and our communities. Our processing and shipping times are not guaranteed during this time but rest assured we’re still working hard to meet and exceed your expectations. Thank you in advance for your patience and support!

Sales, Refunds, & Shipping Policies


Arizer Sales and Refund Policy

Thank you for shopping at By placing an order on our website you agree to the terms set forth below along with Arizer’s Privacy Policy and Terms of Use.

Standard Return Policy

We believe you’ll be very happy with your new purchase! Arizer products are designed to be highly efficient and incredibly easy to use, manufactured to the highest standards with the highest quality components, and backed by a solid manufacturer’s warranty & industry-leading customer service.

However, we understand that you may change your mind or that circumstances can change unexpectedly, so we are happy to accept returns of new / unused parts and products that were ordered directly from, for up to one (1) month from the date of purchase.

Upon receiving an authorized return we will confirm the order contents are new / unused and then we will issue a refund (less shipping & handling costs) based upon the original payment method.

Prior to returning any orders you must Contact Us for instructions. Please provide your order number along with the details of your request.

In addition, please note that we do not accept returns or issue refunds for the following:

  • Used parts and products
  • Batteries (new or used)
  • Damaged / defective products
  • Parts and products that were not ordered directly from

If you experience an issue with one of our products we will gladly assist you with troubleshooting and arrange warranty service as necessary. For troubleshooting assistance send us an email to and provide us with a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.

Pricing and Price Reductions/Corrections

Arizer reserves the right to change prices for products displayed the Arizer website at any time, and to correct pricing errors that may inadvertently occur. For Canadian customers, prices shown are in Canadian dollars. For international and U.S. customers, prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express, or JCB credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Order Acceptance/Confirmation

Arizer may, in its sole discretion, refuse or cancel any order and limit order quantity. Arizer may also require additional qualifying information prior to accepting or processing any order. Once we receive your online order we’ll send you an email order confirmation. Your receipt of an order confirmation does not signify Arizer’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Arizer reserves the right at any time after receiving your order to accept or decline your order for any reason. If Arizer cancels an order after you have already been billed, Arizer will refund the billed amount.

The Arizer website sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

Shipping & Delivery

You can review the Shipping Policy page to learn about how and when you will receive the products you purchased from the Arizer website. Since the actual delivery of your order can be impacted by events beyond Arizer’s control once it leaves our warehouse, Arizer cannot be held liable for late deliveries but we will work with you to ensure a smooth delivery.

Please note that glass parts are not covered under warranty, but if you place an order on the Arizer website and receive it containing broken glass parts, please send an email to:, provide us with your order number and a digital photograph of the broken part(s) you received, and we will work with you to resolve any issues.

Exchanges / Upgrades

We do not offer product exchanges or upgrades, but if you have ordered something from in error that is new / unused, you can return it for a refund and then you can place a new order for what you need.

Product Availability and Limitations

At times we may have to limit the number of products available for purchase. Arizer reserves the right to change or limit quantities available for purchase at any time.

Authorized Retailers

Our products are sold by hundreds of retailers worldwide and the list of retailers is constantly changing, so we do not publish an active list of Authorized Retailers. If you have any questions about a specific retailer please send us an email to:, and provide us with a link to the retailer(s) you are considering.

Wholesale Purchases / Quantity Discounts

We offer wholesale pricing to established and newly registered businesses alike. Please contact us with details by sending us an email to:

Shipping Policy

Processing, Packaging, & Carrier Information

We process, pack, and ship all orders promptly within 1-2 business days. For your convenience and privacy orders are packed discreetly in a plain brown box. <!–

Worldwide Shipping

We ship orders worldwide. When placing an order, if you do not see your country listed please email for assistance.–>

Rates & Delivery

On our Secure Checkout page you’ll see your shopping cart summary, shipping options, and payment options. The shipping cost is calculated and displayed on the Checkout page before you complete your order.

Shipping in Canada

For orders under $100.00 we offer three shipping options:
  • Canada Post Expedited – $8.00 + tax
    • Delivery in 1-7 business days
    • Tracking Included
  • Canada Post Express – $15.00 + tax
    • Delivery in 1-3 business days
    • Tracking Included
  • FedEx Ground – $20.00 + tax
    • Delivery in 1-5 Business Days
    • Tracking Included
Orders of $100.00 or more (tax excluded) receive free Canada Post Express shipping to anywhere in Canada.

Shipping to the USA

For orders under $100.00 we offer two shipping options:
  • USPS First Class – $8.00
    • Delivery in 2-5 business days
    • Tracking Included
  • USPS Priority – $15.00
    • Delivery in 1-3 business days
    • Tracking Included
Orders of $100.00 or more receive free USPS Priority shipping to anywhere in the USA. <!–

International Shipping

For International orders we offer three shipping options:
  • Canada Post Air Mail – $25.00
    • Delivery in approximately 14-20 business days, pending Customs
    • Tracking Not Included
    • Note: Vaporizers cannot be shipped via Canada Post Air Mail – this shipping option is available for parts orders only.
  • USPS Priority Int’l – $45.00
    • Delivery in approximately 6-10 business days, pending Customs
    • Tracking Included
  • Canada Post Express – $55.00
    • Delivery in approximately 4-8 business days, pending Customs
    • Tracking Included

Order Tracking

You will receive a shipping notification email from Arizer when your order has been shipped.  Once you receive the shipping notification email you can review your order, download your invoice, and find the tracking (if applicable) in the “My Account” section of your customer account by clicking “My Account”on our shop.

Missed or Late Delivery

If you are not home when delivery is attempted a notice will be left in your mailbox or on your door. All contact information and/or instructions for retrieving the shipment can be found on the notice card. The delivery of orders is the responsibility of the shipping company not Arizer, but if the estimated delivery time has passed, send us an email to: and provide your order number along with the details of your request so we may assist you.

Free Shipping in US on Orders of $100 (tax excluded) !