Welcome To Arizer Support

Select a Support Category

Arizer Solo Support

All the topics and information you need for the Arizer Solo.
  • 1 x Solo Portable Micro-Heater
  • 1 x Solo Charger
  • 1 x Solo Glass Aroma Tube (Curved)
  • 1 x Solo Glass Aroma Tube (110mm)
  • 1 x Solo Glass Aroma Dish
  • 2 x Solo Silicone Stem Caps
  • 1 x Stainless Steel Stirring Tool
  • 1 x Sample Aromatic Botanicals
  • 1 x Solo Owner’s Manual

Arizer Batteries meet rigorous quality standards. With normal use they will last for hundreds of charge cycles before losing any capacity.  Dropping the unit can result in battery damage that may limit / reduce the battery capacity quickly, so it is important to handle the unit carefully.

Battery Charge

Depending on the temperature setting and general usage patterns the Solo battery will typically last for 5-10 uses per charge, or approximately 1-2 hours of continuous use per charge.

The battery will take 3-4 hours to fully charge, or longer if you use it while charging.

Use While Charging

If your battery is running low, with the Arizer Solo you don’t have to wait for the battery to charge before you can use it. Just plug it in, set the temperature, and use the Solo while the battery continues charging.

Battery Conservation

The Arizer Solo and Solo Chargers have built-in protections to prevent the battery from being overcharged or drained too low. To conserve battery life, use the Arizer Solo in a temperature controlled environment and use the lower temperature settings. When outdoors, stay sheltered from the elements and avoid using in extremely cold temperatures. Charge the battery as necessary. Do not store the battery fully charged or fully drained for longer than one month (store with partial charge).

Battery Replacement

The Solo Battery is a high-capacity, long life battery, and will last for a long time, even with prolonged / regular use. The Solo Battery is covered under a limited 1-Year warranty and is also available for purchase upon request. To inquire about replacing your Solo Battery send us an email to: service@arizer.com.

Safety Disclaimer

Arizer Batteries should not be substituted for third-party batteries — Only use official Solo Batteries with your Arizer Solo. We cannot verify the quality or safety of other batteries, and using third-party batteries can result in personal injury, electric shock, and damage to the device which is not covered under warranty.

The Arizer Solo’s optimized heating system warms up fast and has seven preset temperatures:

  • Level 1 – 50°C / 122°F
  • Level 2 – 185°C / 365°F
  • Level 3 – 190°C / 374°F
  • Level 4 – 195°C / 383°F
  • Level 5 – 200°C / 393°F
  • Level 6 – 205°C / 401°F
  • Level 7 – 210°C / 410°F

The Audio / Beep function can be turned on and off. To turn the Audio / Beep on or off, first power on the device, then press and hold the Up Arrow button for approximately three seconds.

If the Audio / Beep is activated, a beep will be heard when the Arizer Solo is powered on or off. If the Audio / Beep is deactivated, the Arizer Solo remains silent when powered on or off.

A full range of parts and accessories to equip and protect your Arizer Solo are available for purchase here.

If you can’t find the part you need send us an email: service@arizer.com with a description of the part you need.

Note: Metal screens are available for your convenience but they make vapor harsh and diminish the flavors. The Solo Glass Aroma Tubes have a built-in glass screen to keep vapor pure and flavorful so we recommend using whole or coarsely ground botanicals with no metal screen for smooth and tasty vapor.

The Solo is compact, lightweight, and completely portable, conveniently fitting in the palm of your hand, coat pocket, backpack, or purse.

  • Weight:217 grams
  • Height:113 mm
  • Diameter:46 mm

Equipped for worldwide use with an input capacity of 110-240V with international safety certifications.


The Arizer Solo carries a lifetime warranty on the heating element, a limited 2-Year warranty covering defects in materials or workmanship, and a limited 1-Year warranty covering the battery. Glass is not covered under warranty. Retain proof of purchase for warranty service. Returning the product and costs incurred are the responsibility of the user. Arizer will repair or replace warrantied items at our discretion. The warranty does not cover units damaged by dropping, tampering, unauthorized service performed or attempted, modifying the unit, misuse or abuse.

If you experience an issue with your Arizer Solo send an email to service@arizer.com and an expert Arizer customer service representative will reply as soon as possible to troubleshoot and determine the best way to resolve any issues. To help expedite your service request please include a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.

Shipping Disclaimer:

Please note that our processing and shipping times are not guaranteed at this time. Rest assured we’re working hard to meet and exceed your expectations. Thank you in advance for your patience and support!

Contact Arizer Support

Fill out the form below or email us and we will be happy to assist you!

Toll Free

Leave us a voice message and we'll get back to you ASAP


Interested in becoming a Retailer or Distributor?
Click Here