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Arizer Solo Support

All the topics and information you need for the Arizer Solo.
  • 1 x Solo Portable Micro-Heater
  • 1 x Solo Charger
  • 1 x Solo Glass Aroma Tube (Curved)
  • 1 x Solo Glass Aroma Tube (110mm)
  • 1 x Solo Glass Aroma Dish
  • 2 x Solo Silicone Stem Caps
  • 1 x Stainless Steel Stirring Tool
  • 1 x Sample Aromatic Botanicals
  • 1 x Solo Owner’s Manual

Arizer Batteries meet rigorous quality standards. With normal use they will last for hundreds of charge cycles before losing any capacity.  Dropping the unit can result in battery damage that may limit / reduce the battery capacity quickly, so it is important to handle the unit carefully.

Battery Charge

Depending on the temperature setting and general usage patterns the Solo battery will typically last for 5-10 uses per charge, or approximately 1-2 hours of continuous use per charge.

The battery will take 3-4 hours to fully charge, or longer if you use it while charging.

Use While Charging

If your battery is running low, with the Arizer Solo you don’t have to wait for the battery to charge before you can use it. Just plug it in, set the temperature, and use the Solo while the battery continues charging.

Battery Conservation

The Arizer Solo and Solo Chargers have built-in protections to prevent the battery from being overcharged or drained too low. To conserve battery life, use the Arizer Solo in a temperature controlled environment and use the lower temperature settings. When outdoors, stay sheltered from the elements and avoid using in extremely cold temperatures. Charge the battery as necessary. Do not store the battery fully charged or fully drained for longer than one month (store with partial charge).

Battery Replacement

The Solo Battery is a high-capacity, long life battery, and will last for a long time, even with prolonged / regular use. The Solo Battery is covered under a limited 1-Year warranty and is also available for purchase upon request. To inquire about replacing your Solo Battery send us an email to: service@arizer.com.

Safety Disclaimer

Arizer Batteries should not be substituted for third-party batteries — Only use official Solo Batteries with your Arizer Solo. We cannot verify the quality or safety of other batteries, and using third-party batteries can result in personal injury, electric shock, and damage to the device which is not covered under warranty.

The Arizer Solo’s optimized heating system warms up fast and has seven preset temperatures:

  • Level 1 – 50°C / 122°F
  • Level 2 – 185°C / 365°F
  • Level 3 – 190°C / 374°F
  • Level 4 – 195°C / 383°F
  • Level 5 – 200°C / 393°F
  • Level 6 – 205°C / 401°F
  • Level 7 – 210°C / 410°F

The Audio / Beep function can be turned on and off. To turn the Audio / Beep on or off, first power on the device, then press and hold the Up Arrow button for approximately three seconds.

If the Audio / Beep is activated, a beep will be heard when the Arizer Solo is powered on or off. If the Audio / Beep is deactivated, the Arizer Solo remains silent when powered on or off.

A full range of parts and accessories to equip and protect your Arizer Solo are available for purchase here.

If you can’t find the part you need send us an email: service@arizer.com with a description of the part you need.

Note: Metal screens are available for your convenience but they make vapor harsh and diminish the flavors. The Solo Glass Aroma Tubes have a built-in glass screen to keep vapor pure and flavorful so we recommend using whole or coarsely ground botanicals with no metal screen for smooth and tasty vapor.

The Solo is compact, lightweight, and completely portable, conveniently fitting in the palm of your hand, coat pocket, backpack, or purse.

  • Weight:217 grams
  • Height:113 mm
  • Diameter:46 mm

Equipped for worldwide use with an input capacity of 110-240V with international safety certifications.

ROHS

The Arizer Solo carries a lifetime warranty on the heating element, a limited 2-Year warranty covering defects in materials or workmanship, and a limited 1-Year warranty covering the battery. Glass is not covered under warranty. Retain proof of purchase for warranty service. Returning the product and costs incurred are the responsibility of the user. Arizer will repair or replace warrantied items at our discretion. The warranty does not cover units damaged by dropping, tampering, unauthorized service performed or attempted, modifying the unit, misuse or abuse.

Cautions, Disclaimers and Warnings (Read Before Use)

First Time Use – Examine box contents to ensure all included parts are in good condition, not damaged from shipping.  Check glass parts for cracks or breakage.  Packaging materials, bags, & small parts may pose a choking hazard.  Keep out of reach/use from children, minors, and pets.  If you are finding it difficult to insert a Glass Aroma Tube, turn on the device, set the maximum temperature, let the unit heat for 1-2 minutes, then try again.  To burn off any residues from packaging, turn on the unit, set the temperature to 220° C, and let the unit heat for 5 – 10 minutes.

Warning – Hot Parts – Handle hot parts and glass parts with care.  Do not place hot parts on non-heat safe surfaces.  Carefully attach protective heat-rated silicone caps to safely cover hot end of glass parts. Allow heating unit and hot parts to cool before placing in purse, pocket, or any container where damage from hot parts can occur.  

Parts are made from strong scientific quality borosilicate glass, but all borosilicate glass is breakable so handle with care and caution.  Avoid tapping on hard surfaces to prevent cracking and breaking.  If glass is dropped or sustains an impact, examine for cracking, chipping and weakness before use. Do not expose hot glass parts to cold water or extreme temperature change as this may result in cracking/breaking.

Product contains electrical and delicate parts — do not drop.  If damaged do not operate.  To protect/prevent against electric shock/fire never immerse or operate the product in or around any water/liquids.  Do not stick or pour anything in the unit or place near flammable material.  Do not store/operate/expose the unit and contents to extreme temperatures.  Do not open the unit – doing so may cause electric shock and voids warranty.

Do not leave the unit turned on and left unattended. 

The information contained in this manual is an aid in understanding the various theories and practices, preparation and uses, and does not represent an endorsement or guarantee the efficacy or use of its preparation.  This information is not intended in any way to replace or supersede professional consultations.

The information contained herein is for instructional and cautionary purposes only.  In no way is the information contained herein intended to be a medical or prescriptive guide or to be used for diagnosing or treating a health problem, condition, or disease.  It is the user’s responsibility to consult a Physician or Medical Professional.  This product is not licensed as a medical device, use unit only for its intended use. 

Safety Certifications

Equipped for worldwide use with an input capacity of 110-240V and international safety certifications.

ROHS

Limitation of Liability (Read before use)

Failure to read or follow instructions, improper or careless use may lead to personal injury.  Arizer and affiliated companies will not assume any liability for injury or damage resulting from the use or misuse of this device.  Due to the fragility and nature of glass Arizer and affiliated companies are not responsible for cuts or injuries sustained from breakage.  Arizer and affiliated companies are not liable for injuries or burns associated from touching hot parts. Arizer and affiliated companies are not liable for failures to comply with these warnings and safety guidelines. By purchasing this product, the buyer assumes all risks associated with lithium batteries.  If you do not agree with these conditions return the product immediately before use. 

This product is intended for use with the botanicals described herein — Arizer and affiliated companies are not liable for use with other than those botanicals described herein.  Company’s liabilities for damages in connection with the product and its parts shall not exceed the purchase price of the product.

IMPORTANT – Obey local laws.  Not all essential oils, botanicals and herbs are legal for use in every Country or State.  Check your Local, State, Federal and Importation laws before ordering botanicals.  This device is meant for legal use only.

If you experience an issue with your Arizer Solo send an email to service@arizer.com and an expert Arizer customer service representative will reply as soon as possible to troubleshoot and determine the best way to resolve any issues. To help expedite your service request please include a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.

Shipping Disclaimer:

Please note that our processing and shipping times are not guaranteed at this time. Rest assured we’re working hard to meet and exceed your expectations. Thank you in advance for your patience and support!

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