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Solo II Support

All the topics and information you need for the Solo II.
  • 1 x Solo II Portable Micro-Heater
  • 1 x Solo II Charger / Power Adapter
  • 1 x Solo II Glass Aroma Tube (90mm)
  • 1 x Solo II Glass Aroma Tube (110mm)
  • 1 x Solo II Glass Aroma Dish
  • 1 x Solo II PVC Travel Tube w/Cap (90mm Size)
  • 1 x Solo II PVC Travel Tube w/Cap (110mm Size)
  • 1 x Solo II PVC Travel Tube w/Cap Aroma Dish Size
  • 1 x Solo II Belt-Clip Carry Case
  • 2 x Solo II Silicone Stem Caps
  • 4 x Solo II Stainless Steel Filter Screens
  • 1 x Stainless Steel Stirring Tool
  • 1 x Sample Aromatic Botanicals
  • 1 x Solo II Owner’s Manual

Arizer Batteries meet rigorous quality standards. With normal use they will last for hundreds of charge cycles before losing any capacity.  Dropping the battery or the unit can result in battery damage that may limit / reduce the battery capacity quickly, so it is important to handle your unit carefully.

Battery Charge

Depending on the temperature setting and general usage patterns the Solo II battery will typically last for 3 hours of use per charge. The battery will take 3 hours to fully charge, or longer if you use it while charging.

Use While Charging

If your battery is running low, with the Solo II you don’t have to wait for the battery to fully charge before you can use it. Just partially charge the battery (5-10 minutes) and then you can set the temperature and use the Solo II while the battery continues charging. Note: The Solo II will not operate if the battery is completely drained.

Battery Conservation

The Solo II and Solo II Chargers have built-in protections to prevent the battery from being overcharged or drained too low.  To conserve battery life, use the Solo II in a temperature-controlled environment and use lower temperature settings. When outdoors, stay sheltered from the elements and avoid using in extremely cold temperatures. Charge the battery as necessary. Do not store the Solo II with the battery fully charged or fully drained for longer than one month (store with partial charge).

The Control Panel consists of the OLED and three buttons: the Menu (M) button, and the Up & Down arrow buttons. Use the Menu button to navigate through the different settings and the Up & Down buttons to adjust them.

Temperature Settings

The Solo II optimized heating system warms up fast and has a wide temperature range of 50° C – 220° C (122° F – 428° F).  The temperature is adjustable in 1-degree increments and 10-degree increments.

Audio / Beep

The Audio / Beep function has three volume settings and can be turned on and off.  If the Audio / Beep is activated, a beep will be heard when the Solo II is powered on or off.  If the Audio / Beep is deactivated, the Solo II remains silent when powered on or off.

Power-On Delay

The power-on delay safety feature ensures you don’t accidentally turn on the unit and has three settings for your convenience: 4 Seconds, 6 Seconds, and 8 Seconds.  The default setting is 6 seconds. 

Automatic Shut-Off Timer

The automatic shut-off timer safety feature ensures you don’t forget to turn off the unit and helps conserve battery life.  The shut-off timer can be adjusted between 5 – 15 minutes in one-minute increments.  The default setting is 10-minutes.

Celsius or Fahrenheit

The Solo II display can be set to Celsius or Fahrenheit.  The default setting is Celsius.

Display Brightness

The Solo II display has three brightness settings: low, medium, and high.  The default setting is medium.

A full range of parts and accessories to equip and protect your Solo II are available for purchase here.

If you can’t find the part you need send us an email at: service@arizer.com with a description of the part you need.

Note: Metal screens are included and available for your convenience but they make vapour harsh and diminish the flavors.  The Solo Glass Aroma Tubes have a built-in screen to keep vapour pure and flavorful so we recommend using whole or coarsely ground botanicals with no metal screen for smooth and tasty vapor.

The Solo II is compact, lightweight, and completely portable, conveniently fitting in the palm of your hand, pocket, or purse.

  • Weight: 210 grams
  • Length: 46 mm
  • Width: 35 mm
  • Height: 113 mm

Equipped for worldwide use with an input capacity of 110-240V and international safety certifications.

ROHS

The Solo II carries a lifetime warranty on the heating element, a limited 2-Year warranty covering defects in materials or workmanship, and a  1-Year limited warranty covering the battery.  Glass is not covered under warranty. Retain proof of purchase for warranty service. Returning the product and costs incurred are the responsibility of the user.  Arizer will repair or replace warrantied items at our discretion. The warranty does not cover units damaged by dropping, tampering, unauthorized service performed or attempted, modifying the unit, misuse or abuse.

Cautions, Disclaimers and Warnings (Read Before Use)

First Time Use – Examine box contents to ensure all included parts are in good condition, not damaged from shipping.  Check glass parts for cracks or breakage.  Packaging materials, bags, & small parts may pose a choking hazard.  Keep out of reach/use from children, minors, and pets.  Glass Aroma Tubes may fit tightly in the unit at first.  If you are finding it difficult to insert a Glass Aroma Tube, turn on the Solo II, set the temperature to 200° C, and let the unit heat for 1-2 minutes then try again.  To burn off any residues from packaging, turn on the unit, set the temperature to 220° C, and let the unit heat for 5 – 10 minutes.

Warning – Hot Parts – Handle hot parts and glass parts with care. Do not place hot parts on non-heat safe surfaces.  Carefully attach protective heat-rated silicone caps to safely cover hot end of glass parts. Allow heating unit and hot parts to cool before placing in purse, pocket, or any container where damage from hot parts can occur. Parts are made from strong scientific quality borosilicate glass, but all borosilicate glass is breakable so handle with care and caution.  Avoid tapping on hard surfaces to prevent cracking and breaking.  If glass is dropped or sustains an impact, examine for cracking, chipping and weakness before use. Do not expose hot glass parts to cold water or extreme temperature change as this may result in cracking/breaking. Product contains electrical and delicate parts — do not drop.  If damaged do not operate.  To protect/prevent against electric shock/fire never immerse or operate the product in or around any water/liquids.  Do not stick or pour anything in the unit or place near flammable material.  Do not store/operate/expose the unit and contents to extreme temperatures.  Do not open the unit – doing so may cause electric shock and voids warranty.

Do not leave the unit turned on and left unattended.

The information contained in this manual is an aid in understanding the various theories and practices, preparation and uses, and does not represent an endorsement or guarantee the efficacy or use of its preparation. This information is not intended in any way to replace or supersede professional consultations. The information contained herein is for instructional and cautionary purposes only.  In no way is the information contained herein intended to be a medical or prescriptive guide or to be used for diagnosing or treating a health problem, condition, or disease.  It is the user’s responsibility to consult a Physician or Medical Professional. This product is not licensed as a medical device, use unit only for its intended use. 

Safety Certifications 

Equipped for worldwide use with an input capacity of 110-240V and international safety certifications.

ROHS

Limitation of Liability (Read before use)

Failure to read or follow instructions, improper or careless use may lead to personal injury.  Arizer and affiliated companies will not assume any liability for injury or damage resulting from the use or misuse of this device. Due to the fragility and nature of glass Arizer and affiliated companies are not responsible for cuts or injuries sustained from breakage.  Arizer and affiliated companies are not liable for injuries or burns associated from touching hot parts. Arizer and affiliated companies are not liable for failures to comply with these warnings and safety guidelines. By purchasing this product, the buyer assumes all risks associated with lithium batteries.  If you do not agree with these conditions return the product immediately before use. This product is intended for use with the botanicals described herein — Arizer and affiliated companies are not liable for use with other than those botanicals described herein.  Company’s liabilities for damages in connection with the product and its parts shall not exceed the purchase price of the product.

IMPORTANT – Obey local laws.  Not all essential oils, botanicals and herbs are legal for use in every Country or State.  Check your Local, State, Federal and Importation laws before ordering botanicals.  This device is meant for legal use only.

Battery Safety & Warnings (Read before use)

Lithium batteries are volatile. Failure to read and follow these instructions may result in fire, personal injury and damage to property if charged or used improperly.

  • Always handle your device and batteries with care – never drop the batteries or device.
  • Fully charge your Arizer Solo II before first use.
  • Arizer Solo II Batteries and Chargers are manufactured to strict quality standards, specifically for use with the Solo II.
  • Only use official Solo II Batteries & Chargers.  Do not use any third-party, counterfeit, or unknown brand batteries or chargers.
  • Lithium batteries can explode or cause a fire if they are used incorrectly, if they are defective, or tampered with. Do not tamper with or misuse the Arizer Solo II Battery, and do not use damaged/defective batteries or Solo II devices.
  • Arizer Solo II should be stored in a safe, temperature controlled, cool, dry place.  Do not store in extreme temperature environments.  Extreme heat or cold can damage the device and/or battery.
  • Do not store your Solo II with a fully charged or fully drained battery for extended periods of time (one month or longer).  If storing for long periods, store with the battery at 50% capacity.

Never throw away the Solo II or Solo II Batteries, and never put Solo II Batteries in a battery collection box. If you have dropped the device or notice physical damage you should take the following steps:

  • Place the device in a safe, dry place and leave it for at least one hour in case there is a short circuit, and the battery starts heating up.
  • Check to see if the device has become hot.  If so, leave the device until it has cooled off, and then dispose according to local laws and regulations.

Battery Performance

Arizer Batteries meet rigorous quality standards. With normal use they will last for hundreds of charge cycles before losing any capacity.  Dropping the battery or the unit can result in battery damage that may limit / reduce the battery capacity quickly, so it is important to handle your unit carefully.

Battery Charge

Depending on the temperature setting and general usage patterns, the Solo II battery will typically last for 3 hours of use per charge. The battery will take 3 hours to fully charge, or longer if you use it while charging.

Use While Charging

If your battery is running low with the Solo II, you don’t have to wait for the battery to fully charge before you can use it. Just partially charge the battery (5-10 minutes) and then you can set the temperature and use the Solo II while the battery continues charging. Note: The Solo II will not operate if the battery is completely drained.

Battery Conservation

The Solo II and Solo II Chargers have built-in protections to prevent the battery from being overcharged or drained too low. To conserve battery life, use the Solo II in a temperature-controlled environment and use lower temperature settings. When outdoors, stay sheltered from the elements and avoid using in extremely cold temperatures. Charge the battery as necessary. Do not store the battery fully charged or fully drained for longer than one month (store with partial charge).

Battery Replacement

The Solo II Battery is a high-capacity, long life battery, and will last for a long time, even with prolonged / regular use. The Solo II Battery is covered under a limited 1-Year warranty and replacement service is available upon request . To inquire about replacing your Solo II Battery send us an email to: service@arizer.com.

Safety Disclaimer

The Solo II Battery is not user replaceable.  Arizer Batteries should not be substituted with third-party batteries — Only official Solo II Batteries should be used with the Arizer Solo II. We cannot verify the quality or safety of other batteries, and using third-party batteries can result in personal injury, electric shock, and damage to the device which is not covered under warranty.

If you experience an issue with your Solo II send an email to service@arizer.com and an expert Arizer customer service representative will reply as soon as possible to troubleshoot and determine the best way to resolve any issues. To help expedite your service request please include a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.

Shipping Disclaimer:

Please note that our processing and shipping times are not guaranteed at this time. Rest assured we’re working hard to meet and exceed your expectations. Thank you in advance for your patience and support!

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