Welcome To Arizer Support

Select a Support Category

Solo II Support

All the topics and information you need for the Solo II.
  • 1 x Solo II Portable Micro-Heater
  • 1 x Solo II Charger / Power Adapter
  • 1 x Solo II Glass Aroma Tube (90mm)
  • 1 x Solo II Glass Aroma Tube (110mm)
  • 1 x Solo II Glass Aroma Dish
  • 1 x Solo II PVC Travel Tube w/Cap (90mm Size)
  • 1 x Solo II PVC Travel Tube w/Cap (110mm Size)
  • 1 x Solo II PVC Travel Tube w/Cap Aroma Dish Size
  • 1 x Solo II Belt-Clip Carry Case
  • 2 x Solo II Silicone Stem Caps
  • 4 x Solo II Stainless Steel Filter Screens
  • 1 x Stainless Steel Stirring Tool
  • 1 x Sample Aromatic Botanicals
  • 1 x Solo II Owner’s Manual

Arizer Batteries meet rigorous quality standards. With normal use they will last for hundreds of charge cycles before losing any capacity.  Dropping the battery or the unit can result in battery damage that may limit / reduce the battery capacity quickly, so it is important to handle your unit carefully.

Battery Charge

Depending on the temperature setting and general usage patterns the Solo II battery will typically last for 3 hours of use per charge. The battery will take 3 hours to fully charge, or longer if you use it while charging.

Use While Charging

If your battery is running low, with the Solo II you don’t have to wait for the battery to fully charge before you can use it. Just partially charge the battery (5-10 minutes) and then you can set the temperature and use the Solo II while the battery continues charging. Note: The Solo II will not operate if the battery is completely drained.

Battery Conservation

The Solo II and Solo II Chargers have built-in protections to prevent the battery from being overcharged or drained too low.  To conserve battery life, use the Solo II in a temperature-controlled environment and use lower temperature settings. When outdoors, stay sheltered from the elements and avoid using in extremely cold temperatures. Charge the battery as necessary. Do not store the Solo II with the battery fully charged or fully drained for longer than one month (store with partial charge).

The Control Panel consists of the OLED and three buttons: the Menu (M) button, and the Up & Down arrow buttons. Use the Menu button to navigate through the different settings and the Up & Down buttons to adjust them.

Temperature Settings

The Solo II optimized heating system warms up fast and has a wide temperature range of 50° C – 220° C (122° F – 428° F).  The temperature is adjustable in 1-degree increments and 10-degree increments.

Audio / Beep

The Audio / Beep function has three volume settings and can be turned on and off.  If the Audio / Beep is activated, a beep will be heard when the Solo II is powered on or off.  If the Audio / Beep is deactivated, the Solo II remains silent when powered on or off.

Power-On Delay

The power-on delay safety feature ensures you don’t accidentally turn on the unit and has three settings for your convenience: 4 Seconds, 6 Seconds, and 8 Seconds.  The default setting is 6 seconds. 

Automatic Shut-Off Timer

The automatic shut-off timer safety feature ensures you don’t forget to turn off the unit and helps conserve battery life.  The shut-off timer can be adjusted between 5 – 15 minutes in one-minute increments.  The default setting is 10-minutes.

Celsius or Fahrenheit

The Solo II display can be set to Celsius or Fahrenheit.  The default setting is Celsius.

Display Brightness

The Solo II display has three brightness settings: low, medium, and high.  The default setting is medium.

A full range of parts and accessories to equip and protect your Solo II are available for purchase here.

If you can’t find the part you need send us an email at: service@arizer.com with a description of the part you need.

Note: Metal screens are included and available for your convenience but they make vapour harsh and diminish the flavors.  The Solo Glass Aroma Tubes have a built-in screen to keep vapour pure and flavorful so we recommend using whole or coarsely ground botanicals with no metal screen for smooth and tasty vapor.

The Solo II is compact, lightweight, and completely portable, conveniently fitting in the palm of your hand, pocket, or purse.
  • Weight: 210 grams
  • Length: 46 mm
  • Width: 35 mm
  • Height: 113 mm

Equipped for worldwide use with an input capacity of 110-240V and international safety certifications.

The Solo II carries a lifetime warranty on the heating element, a limited 2-Year warranty covering defects in materials or workmanship, and a limited 1-Year limited warranty covering the battery.  Glass is not covered under warranty. Retain proof of purchase for warranty service. Returning the product and costs incurred are the responsibility of the user.  Arizer will repair or replace warrantied items at our discretion. The warranty does not cover units damaged by dropping, tampering, unauthorized service performed or attempted, modifying the unit, misuse or abuse.

If you experience an issue with your Solo II send an email to service@arizer.com and an expert Arizer customer service representative will reply as soon as possible to troubleshoot and determine the best way to resolve any issues. To help expedite your service request please include a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.

Contact Arizer Support

Fill out the form below or email us and we will be happy to assist you!

Toll Free

Leave us a voice message and we'll get back to you ASAP
888-291-0521

Wholesale

Interested in becoming a Retailer or Distributor?
Click Here

Free Shipping in US on Orders of $100 (tax excluded) !

Explanation