Sales & Refund Policies

Thank you for shopping at Arizer.com. By placing an order on our website you agree to the terms set forth below along with Arizer’s Privacy Policy and Terms of Use.

Standard Return Policy

We believe you’ll be very happy with your new purchase! Arizer products are designed to be highly efficient and incredibly easy to use. Manufactured to the highest standards with the highest quality components, and backed by a solid manufacturer’s warranty & industry-leading customer service.

However, we understand that you may change your mind or that circumstances can change unexpectedly, so we are happy to accept returns of new / unused parts and products that were ordered directly from Arizer.com, for up to one (1) month from the date of purchase.

Prior to returning any orders you must Contact Us for instructions. Please provide your order number along with the details of your request.

Upon receiving an authorized return we will confirm the order contents are new / unused and then we will issue a refund (less non-refundable costs*) via the original payment method.

*Non-refundable costs: (1) $5.00 Handling/Processing Fee, (2) Shipping Costs [$10.00 – Standard Shipping]

In addition, please note that we do not accept returns or issue refunds for the following:

• Used parts and products
• Batteries (new or used)
• Damaged / defective products
• Botanicals (opened or unopened)
• Parts and products that were not ordered directly from Arizer.com

If you experience an issue with one of our products we will gladly assist you with troubleshooting and arrange warranty service as necessary. For troubleshooting assistance send us an email to service@arizer.com and provide us with a description of the problem, your full name, your shipping address, the serial number on the bottom of your device, and a copy of your sales receipt.

Pricing and Price Reductions/Corrections

Arizer reserves the right to change prices for products displayed on the Arizer.com website at any time, and to correct pricing errors that may inadvertently occur.  All prices shown are in U.S. dollars and all payments are processed in U.S. dollars at our headquarters in Canada. When paying by Credit Card, your bank or credit card issuer may charge you additional  fees. Please contact your bank or credit card issuer if you have any questions regarding these fees.

Order Acceptance/Confirmation

Arizer may, in its sole discretion, refuse or cancel any order and limit order quantities. Arizer may also require additional qualifying information prior to accepting or processing any order. Once we receive your online order we’ll send you an email order confirmation. Your receipt of an order confirmation does not signify Arizer’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Arizer reserves the right at any time after receiving your order to accept or decline your order for any reason. If Arizer cancels an order after you have already been billed, Arizer will refund the billed amount.

The Arizer.com website sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

Changing / Canceling Orders

We do our best to process orders promptly and in most cases we are unable to cancel or make changes to an order after it has been paid for.  Please review your order and be sure you’re ordering what you want before you pay.  If you have any questions about an order you placed, please send an email to service@arizer.com and provide your order number along with the details of your request.  We will do our best to accommodate if possible.

Damaged Orders 

Please note that glass parts are not covered under warranty, but if you place an order on the Arizer.com website and receive it containing broken glass parts, please send an email to: service@arizer.com, provide us with your order number and a digital photograph of the broken part(s) you received, and we will work with you to resolve any issues.

Exchanges / Upgrades

We do not offer product exchanges or upgrades, but if you have ordered something from Arizer.com in error that is new / unused, you can return it for a refund and then you can place a new order for what you need.

Product Availability and Limitations

At times we may have to limit the number of products available for purchase. Arizer reserves the right to change or limit quantities available for purchase at any time.

Age Verification

Arizer.com uses AgeChecker to verify the age of our customers as may be required by various state and/or federal laws.  AgeChecker securely stores your date of birth, name, and address, so you can be verified for future purchases without photo ID. Photo IDs are not stored; they are deleted immediately upon verification.  Click here to learn more.

Authorized Retailers

Our products are sold by hundreds of retailers worldwide and the list of retailers is constantly changing, so we do not publish an active list of Authorized Retailers. If you have any questions about a specific retailer please send us an email to: service@arizer.com, and provide us with a link to the retailer(s) you are considering.

Wholesale Purchases / Quantity Discounts

We offer wholesale pricing to established and newly registered businesses alike. Please contact us with details by sending us an email to: orders@arizer.com.