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Solo II Voluntary Recall Submission Form

If you purchased a Solo II vaporizer between June 1, 2024 and July 29, 2025, you may be eligible to receive a free upgraded replacement: the Arizer Solo II MAX.

This recall is being conducted as a precaution in response to a small number of battery venting reports. No injuries or significant damage have occurred, but we are taking steps to ensure customer safety and satisfaction.

Who Should Complete This Form

Please complete this form if:

  • -You purchased a Solo II vaporizer between June 1, 2024 and July 29, 2025
  • -Your unit was purchased directly from Arizer or an authorized retailer
  • -You still have access to the device and/or purchase information

Once submitted, our team will review your information and confirm eligibility via email.

US Solo II Recall July 2025

Name(Required)
Current Shipping Address(Required)
Your current shipping address
MM slash DD slash YYYY
Direct from Arizer, Authorized Retailer (specify)
Customers can find it on the base or box
Solo II Color
Accepted file types: jpg, gif, png, pdf, Max. file size: 100 MB.
Not mandatory. Don’t worry if it does not upload properly. Upload Proof of Purchase – less than 100kb
I have read, understood, and agree to the terms above.(Required)
I confirm I will permanently disabled the product (according to instructions to be provided by Arizer) and will dispose of it safely.(Required)

Privacy & Terms

Arizer will use the information provided solely for the purpose of verifying eligibility and fulfilling this recall program. Your personal information will not be shared, sold, or used for marketing purposes without your consent.

For full terms, please see our Recall Terms & Disclaimer.

What Happens Next

Once we receive and review your submission:

  1. You’ll receive a confirmation email with the next steps.
  2. If your unit is approved, we’ll ship your Solo II MAX replacement, along with instructions on how to disable and dispose of your original device.
  3. You’ll have 30 days from the date you receive your replacement to confirm that the original unit has been disabled and disposed of in accordance with the instructions provided.
 
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