Welcome To Arizer Support

Select a Support Category

Solo II MAX Support

All the topics and information you need for the Solo II.
  • 1 x Solo II MAX Portable Micro-Heater
  • 1 x Solo II MAX USB-C Charger (5v, 3A)
  • 1 x Air / Solo Glass Aroma Tube (110mm)
  • 1 x Air / Solo Frosted Glass Aroma Tube (14mm)
  • 2 x Air / Solo Silicone Stem Caps
  • 1 x Air / Solo PVC Travel Tube w./ Cap (110mm Size)
  • 1 x Air / Solo PVC Travel Tube w./ Cap (70mm Size)
  • 1 x Air / Solo Stainless Steel Stirring Tool
  • 4 x Air / Solo Stainless Steel Filter Screens
  • 1 x Solo II MAX Owner’s Manual
Lithium batteries are volatile. Failure to read and follow these instructions may result in fire, personal injury and damage to property if charged or used improperly. Always handle your device and batteries with care – never drop the batteries or device. Fully charge your Arizer Solo II MAX before first use. Arizer Solo II MAX Batteries and Chargers are manufactured to strict quality standards, specifically for use with the Solo II MAX. Only use official Solo II MAX Batteries & Chargers. Do not use any third-party, counterfeit, or unknown brand batteries or chargers. Lithium batteries can explode or cause a fire if they are used incorrectly, if they are damaged, defective, or tampered with. Do not tamper with or misuse the Arizer Solo II MAX Battery, and do not use damaged/defective batteries or Solo II MAX devices. Arizer Solo II MAX should be stored in a safe, temperature controlled, cool, dry place. Do not store in extreme temperature environments. Extreme heat or cold can damage the device and/or battery. Do not store your Solo II MAX with a fully charged or fully drained battery for extended periods of time (one month or longer). If storing for long periods, store with the battery at 50% capacity. Never throw away the Solo II MAX or Solo II MAX Batteries, and never put Solo II MAX Batteries in a battery collection box. If you have dropped the device or notice physical damage you should take the following steps: Place the device in a safe, dry place and leave it for at least one hour in case there is a short circuit and the battery starts heating up. Check to see if the device has become hot. If so, leave the device until it has cooled off, and then dispose according to local laws and regulations. Battery Performance – Arizer Batteries meet rigorous quality standards. With normal use they will last for hundreds of charge cycles before losing any capacity. Dropping the battery or the unit can result in battery damage that may limit / reduce the battery capacity quickly, so it is important to handle your unit carefully. Battery Charge – Depending on the temperature setting and general usage patterns, the Solo II MAX battery will typically last for 3 hours of use per charge. The battery will take 3 hours to fully charge, or longer if you use it while charging. Use While Charging – If your battery is running low with the Solo II MAX, you don’t have to wait for the battery to fully charge before you can use it. Just partially charge the battery (5-10 minutes) and then you can set the temperature and use the Solo II MAX while the battery continues charging. Note: The Solo II MAX will not operate if the battery is completely drained. Battery Conservation – Charge the battery as necessary. The Solo II MAX and Solo II MAX Chargers have built-in protections to prevent the battery from being overcharged or drained too low. To conserve battery life, use the Solo II MAX in a temperature-controlled environment and use lower temperature settings. When outdoors, stay sheltered from the elements and avoid using in extremely cold temperatures. Battery Replacement – The Solo II MAX Battery is a high-capacity, long life battery, and will last for a long time, even with prolonged / regular use. The Solo II MAX Battery is covered under a limited 1-Year warranty and replacement service is available upon request. To inquire about replacing your Solo II MAX Battery send us an email to: service@arizer.com. Safety Disclaimer – The Solo II MAX Battery is not user-replaceable. Arizer Batteries should not be substituted with third-party batteries — Only official Solo II MAX Batteries should be used with the Arizer Solo II MAX. We cannot verify the quality or safety of other batteries, and using third-party batteries can result in personal injury, electric shock, and damage to the device which is not covered under warranty.

The Control Panel consists of the OLED and three buttons: the Menu (M) button, and the Up & Down Arrow buttons.

Powering ON/OFF

To power on your Solo II MAX simply press and hold the Menu (M) button along with the UP button until you see the greetings screen.

The Solo II MAX has two display modes:

Normal Mode – Use Normal Mode for full display and complete Custom Session Settings.

Dark Mode – Use Dark Mode for discrete, low-light display and customizable dark settings.

Normal Mode Settings
Press the Menu (M) button to access settings and navigate the list. Use UP and Down buttons to change the selected sett